Course Description

Policies are principles, rules, and guidelines formulated or adopted by an organization to reach its long-term goals and typically published in a document that is widely accessible.

Performance Director

Ian Beers

Ian Beers is the Director responsible for performance in MSS Global. A role that sees Ian developing MSS Global’s Assessor resource pool in a manner that aligns with MSS Global’s business focussed, operationally pragmatic and interested party encompassing interpretation of business improvement standards. As a leading interpreter of International Standards within MSS Global, Ian is in a unique position to explain the intent of requirements in simple everyday business speak and field questions relative to purpose and use.

Course curriculum

  • 1

    Operations Policy - Reasons for establishing

    • Operations Policy - Reasons for establishing

    • Policy Quiz 1 - Reasons for documenting policy

    • Policy - Structure

    • Policy Quiz 2 - Structure

    • Policy Communication

    • Policy Quiz 3 - Communication

    • Policy Communication Case Study
  • 2

    Downloads

    • Example Operations Policy Statement

    • More than the sum of its parts

    • Is there a difference between a Quality Policy and an Operations Policy?

    • Policy Document - Example Layout

    • EXAMPLE Cell Phone Policy Document

    • GREEN PAPER - Relationship between International Standards and Operations

    • Further Research

Reviews

5 star rating

Excellent

Ian Marsh

Great way of learning and also learnt so much within the operations module. Superb!

Great way of learning and also learnt so much within the operations module. Superb!

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5 star rating

Operations Policy

Wilson Mutie

The content of the course is useful and delivered in an excellent manner. The examples provided are practicable and make sense.

The content of the course is useful and delivered in an excellent manner. The examples provided are practicable and make sense.

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4 star rating

F2 Review

Kevin Larkins

Good explanation of the requirement for policy, its structure and how it should be communicated meaningfully.

Good explanation of the requirement for policy, its structure and how it should be communicated meaningfully.

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0 star rating

Explanations

Jürgen Thausing

Once again, important key facts could be conveyed through great explanations. Green paper and other downloads are vital in my opinion as their included reas...

Read More

Once again, important key facts could be conveyed through great explanations. Green paper and other downloads are vital in my opinion as their included reasoning of important details clearly demonstrate a line of thought to follow.

Read Less