Course Description

Being alert to the needs and expectations of interested parties beyond those of just the direct customer is critical if a project is to be successfully delivered, or a product well received.

Interested parties whether internal to the organization, external within the operating environment, or others that may be impacted need consideration and respect.

Performance Director

Ian Beers

Ian Beers is the Director responsible for performance in MSS Global. A role that sees Ian developing MSS Global’s Assessor resource pool in a manner that aligns with MSS Global’s business focussed, operationally pragmatic and interested party encompassing interpretation of business improvement standards. As a leading interpreter of International Standards within MSS Global, Ian is in a unique position to explain the intent of requirements in simple everyday business speak and field questions relative to purpose and use.

Course curriculum

  • 1

    Interested Party Analysis

    • Stakeholder / Interested Party Mapping and Analysis

    • Stakeholder Quiz
  • 2

    Resources

    • Examples