Course Description

Performance Director

Ian Beers

Ian Beers is the Director responsible for performance in MSS Global. A role that sees Ian developing MSS Global’s Assessor resource pool in a manner that aligns with MSS Global’s business focussed, operationally pragmatic and interested party encompassing interpretation of business improvement standards. As a leading interpreter of International Standards within MSS Global, Ian is in a unique position to explain the intent of requirements in simple everyday business speak and field questions relative to purpose and use.

Course curriculum

  • 1

    Introduction to KPIs

    • Introduction

    • Introduction
  • 2

    Relative measures

    • Relative measures

    • Relative Indicators
  • 3

    Building a Performance Measure

    • Building a Performance Measure
  • 4

    Process KPIs

    • Process KPIs

    • Process KPIs
  • 5

    Balanced Scorecard and Dashboards

    • The Balanced Scorecard and Dashboards

    • Balanced Scorecards and Dashborads
  • 6

    Summary

    • Summary

    • Summary
  • 7

    Resources

    • GREEN PAPER Relationship between International Standards and Key Performance Indicators

    • Sample KPIs

Reviews

5 star rating

Joe Gattuso

Second question in the exam has the letters "OTIF" mixed. The selection offered is "OITF" - might confuse someone.

Second question in the exam has the letters "OTIF" mixed. The selection offered is "OITF" - might confuse someone.

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4 star rating

Refresher Training

Richard Monteith

I audit and complete KPI management reviews with various clients and during external associate audits. This was an informative unit although mostly for the ...

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I audit and complete KPI management reviews with various clients and during external associate audits. This was an informative unit although mostly for the benefits of refresher training. A very good unit for anyone whom lacks the knowledge foundations of KPI practices.

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0 star rating

Key Performance indicators

Jürgen Thausing

Throughout the last years, I remember having made extensive use of Key Performance Indicators (KPIs) but was only recently introduced to lagging indicators. ...

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Throughout the last years, I remember having made extensive use of Key Performance Indicators (KPIs) but was only recently introduced to lagging indicators. This course was the first one to explain - in the usual charming, witty but very professional way not only the term "KPI" and its correct use, but also the difference in lagging and leading indicator - for which I am grateful. Other aspects, like examples of the use of indicators and especially the green papers in the resource section, are of immense benefit to me in general but in my function as auditor/assessor in particular, as - together with gained knowledge- this list can be used as Base for audit preparations. Many thanks for that Ian. Jürgen

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