Course Description

Organizations deliver value through activities connected within a chain of processes. Processes often cross boundaries of departments within an organization. Successful results are achieved more effectively and efficiently when the chain of processes functions as a joined-up system.


Process management is the activities aimed at 1) defining a process, 2) establishing responsibilities or process owners, 3) evaluating process performance, and 4) identifying opportunities for improvement of the process.

Performance Director

Ian Beers

Ian Beers is the Director responsible for performance in MSS Global. A role that sees Ian developing MSS Global’s Assessor resource pool in a manner that aligns with MSS Global’s business focussed, operationally pragmatic and interested party encompassing interpretation of business improvement standards. As a leading interpreter of International Standards within MSS Global, Ian is in a unique position to explain the intent of requirements in simple everyday business speak and field questions relative to purpose and use.

Course curriculum

  • 1

    Introduction

    • What are business processes?

    • Business processes

  • 2

    Defining your processes

    • High level Documenting

    • Exercise 1 – Primary and Supporting Processes
  • 3

    Sub-processes

    • Lower level Documenting

    • Exercise 2 – Subprocesses
  • 4

    Resources

    • GREEN PAPER Relationship between International Standards and Process Management

    • Resources and Further Research

Reviews

5 star rating

Refresher Training

Richard Monteith

As with all audits I complete (ISO 9001/14001/45001 and OHSAS18001) there are many misconceptions around the process management methodology. This module all...

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As with all audits I complete (ISO 9001/14001/45001 and OHSAS18001) there are many misconceptions around the process management methodology. This module allows for a competent refresher on the users understanding of how results are produced by a businesses process and further enables a business to optimise their system and performance.”

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