Course Description

When an organization reaches a certain size and planning its operations is no longer completely synonymous with strategic planning. Separate, project/contract specific plans are likely to be necessary.

A Project or Operating plan is a document, or several documents, that together specify standards, practices, resources, specifications, and the sequence of activities relevant to a particular product, service, project, or contract.

This module explores the concepts and some of the contents expected of a Project Delivery Plan. 

Performance Director

Ian Beers

Ian Beers is the Director responsible for performance in MSS Global. A role that sees Ian developing MSS Global’s Assessor resource pool in a manner that aligns with MSS Global’s business focussed, operationally pragmatic and interested party encompassing interpretation of business improvement standards. As a leading interpreter of International Standards within MSS Global, Ian is in a unique position to explain the intent of requirements in simple everyday business speak and field questions relative to purpose and use.

Course curriculum

  • 1

    Operational Planning

    • Introduction

    • Introduction

    • Quality

    • Quality

    • Critical To Quality Tree

    • The need for a plan

    • The need for a plan

    • Inputs to the plan

    • Preparing the Project Plan

    • Preparing a project plan

    • Presentation & Structure

    • Presentation and Structure

    • Service Delivery Plan
  • 2

    Resources

    • Example - Quality and Service Delivery Plan (SfA)

    • GREEN PAPER - Relationship between International Standards and Operational Planning
  • 3

    Procedures

    • What are procedures

    • Procedures, or Job Performance Aids

    • Resources

Reviews

5 star rating

Theo Uys Fourie

Very well compiled and communicated!

Very well compiled and communicated!

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0 star rating

A key Module

Jürgen Thausing

The biggest take away from this excellent module was, that stepping back, looking at the big picture, keeping things simple when elaborating the basic plans ...

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The biggest take away from this excellent module was, that stepping back, looking at the big picture, keeping things simple when elaborating the basic plans and most importantly, bearing in mind that whatever is done with regards to plans and procedures needs to be people-centered. My personal understanding is, that creating a safe and prosperous environment without addressing the needs of the entire 1st tier, 2nd, and 3rd tier staff will not work to one's satisfaction at all. On that I have to admit, that there is much more to Human Rights than I was aware of until I completed this module, so thanks for the in-depth elaboration. All in all, this had been a very revealing module, which is certainly worth going through again. Last but not least it was a great performance by the instructor!

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